If you're an agency or large organisation, you might consider UX consultancy if...
You need help with a complex component of a project
You need fresh, alternative thinking on a project
You need help with materials and visuals to help you win a pitch
I am passionate about user experience and have advised and produced work for many big brands whilst working for several leading London agencies. I have worked on a wide range of projects from a complex booking system for a large travel company to emotive content for an adoption agency. I also spent several years working at the BBC and led the production of the first BBC iPlayer.
Previously produced UX work for BBC, Stagecoach, Deutsche Bank, EDF Energy, Premier Inn, Megabus, Southwest Trains, Sky News, Channel 4, Grant Thornton, Premier League, Bacardi.
Clients in 2022 - Bacardi & Royal College of Veterinary Surgeons.
Research & Analysis
The most successful products and services are the ones that have had the most preparation and thought. UX consultancy includes requirements gathering, market analysis reports, UX audits, and I can also run workshops with your clients.
Personas & Use Cases
Understanding your customers is key in developing a successful product or experience. I spend time getting to know your market and your customers, mapping out their needs and objectives. This process then allows me to create a hierarchy for your website.
Site Mapping &
Structuring a website well helps your customers find what they want from your site. Good signposting and clear navigation ensures that customers will return again and again.
User Journeys & Flows
I work through the thought processes of your customers for every scenario of the customer journey. If the scenarios are not designed for, customers can often find themselves in a cul-de-sac, unable to complete the task they want to do. And they will quickly move to your competitors for answers.
Wireframing is the process of planning the information within your digital product to ensure the best user experience. This process makes sure that the right messages are delivered in the right place.
Concepting & Prototyping
In some cases it's useful to build a working model of your product before you commit to building the real thing. This allows you to test key features and refine the design and interaction from the feedback. This can help you avoid expensive mistakes in your development cycle. I can build you a fully working prototype to share with stakeholders and user groups.
Over 100 completed projects and 20 years experience in user-focussed design for online businesses