Terms of Service

Refund Policy

We are committed to delivering high-quality SEO, UX and Website Design services tailored to your unique needs. Due to the nature of our services, all sales are final. We do not offer refunds once a project has commenced.

​

Cancellation Policy

We understand that plans can change, but to maintain efficiency and resource allocation for our projects, we do not accept cancellations once work has begun. Upon project initiation, we commit our resources to your project, dedicating our efforts to meet your specified requirements. This no-cancellation policy helps us maintain the integrity and scheduling of our workflow, ensuring that each client receives the full attention and expertise they deserve.

​

Pre-Purchase Transparency

To ensure clarity and satisfaction, we encourage you to review your project requirements and our capabilities thoroughly before engaging our services. We are available to discuss any aspect of your project to ensure alignment with your expectations prior to commencement.

​

Contact Us

For any enquiries or clarifications regarding our policies, please feel free to contact us at sara@hopscotchdesign.co.uk