I work with creative agencies and brand owners on user experience, customer experience and service design. People often ask what the difference is. They involve similar skills and often overlap, but they tend to focus on different parts of the user journey.
User experience is often about looking at specific functionality such as a booking system.
Service design is the design and implementation of interactions that occur throughout the customer journey eg. phoning a call centre.
And customer experience is how your customers perceive their interactions with your business.
Getting them right is the difference between a successful revenue generating product and a product that struggles to attract and keep customers.
If you are a design agency you might consider my services if...
You've taken on a project that's bigger than you are
You need help with a complex component of a project
You need fresh, alternative thinking on a project
You need help with materials and visuals to help you win a pitch
Over 100 completed projects and 20 years experience in user-focussed design for online businesses