Interactive seat planner enabling US coach passengers to reserve seats on megabus.com
To develop new revenue streams through the introduction of a tiered system of seat pricing.
This was the first time that Stagecoach had introduced a seat booking system across any of its transport websites. My task was to work closely with the technical and management teams in Manchester to establish the business and user requirements.
I was responsible for the following:
An audit of established seat booking systems available in the market
Identifying every user case and entry point into the system
Provisioning disabled customers
Future proofing to roll-out in the UK, Europe and Canada.
Enabling the user to rebook cancelled trips
Interpreting schematics of bus layouts and creating a simplified version for a user
Expansion for large numbers of passengers
Creating detailed wireframes, user flow and business logic
Identifying every possible user scenario (of which there were many!) and ensuring that each of those user flows had a conclusion.