Client

Stagecoach

Project

Interactive seat planner enabling US coach passengers to reserve seats on megabus.com

Business need

To develop new revenue streams through the introduction of a tiered system of seat pricing.

My Role

 

This was the first time that Stagecoach had introduced a seat booking system across any of its transport websites. My task was to work closely with the technical and management teams in Manchester to establish the business and user requirements.

I was responsible for the following:

  • An audit of established seat booking systems available in the market

  • Identifying every user case and entry point into the system

  • Provisioning disabled customers

  • Future proofing to roll-out in the UK, Europe and Canada.

  • Enabling the user to rebook cancelled trips

  • Interpreting schematics of bus layouts and creating a simplified version for a user

  • Expansion for large numbers of passengers

  • Creating detailed wireframes, user flow and business logic

  • Identifying every possible user scenario (of which there were many!) and ensuring that each of those user flows had a conclusion.

  • Facebook
  • Twitter
  • Linkedin

User Experience, Service Design, Website Design, Wix Expert

Hopscotch Design, Top Floor, Sussex House, 12 Crane Street, Chichester, PO19 1LJ

hello@hopscotchdesign.co.uk T: 07973 272543

© 2020 Hopscotch. All rights reserved

Member of
Design Collective Chichester